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Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Friendly staff
Limited dining
Late breakfast
7.6/10
Very good
Rooms
7.3
Location
8.3
Service
9.0
Dining
6.3
Guest reviews
7.6/10
based on 3 reviews
4/5
based on 1535 reviews
8.5
8.5/10 based on 887 reviews
#9 of 71 hotels in Hakata based on Tripadvisor
Lois
United States,
February
2024
7.2/10
My stay at the hotel was a mixed experience. The rooms have seen some minor renovations, including new furniture and soft furnishings, but they felt small and too dark. On the bright side, my room overlooked the Canal City complex, providing a quiet and reasonably well-lit view.
Rooms
7.0
The rooms have seen some minor renovations and have new furniture and soft furnishings. However, they felt small and too dark.
Service
9.0
The service throughout my stay was excellent. The staff was super polite and professional and even placed the flowers I ordered in the room as requested, which was a pleasant surprise. The direct connection to the Canal City shopping centre next door was very convenient.
Location
8.0
The hotel is located in a big and prestigious shopping center, not far away from the Fukuoka Airport/Hakata/Tenjin station. There are zillions of eating options just nearby, making it very convenient. However, the location felt a bit remote.
Dining
5.0
The dining experience at the hotel was a bit disappointing. The options were not great, and the start time was late for those catching early flights or trains. On the positive side, they served mentaiko and ikura unlimited, which was a unique offering.
Facilities
7.0
The facilities provided at the hotel were sufficient for a comfortable stay.
Lloyd
United States,
October
2023
8.2/10
My stay at the hotel was fantastic! The rooms were spacious and comfortable, which was a pleasant surprise considering the usual room sizes in Japan. The location was excellent, within walking distance of Hakata station and close to Canal City & Nakasu street. The service provided by the staff was top-notch, they were very kind and professional. However, the dining options were a bit limited, and the breakfast started late for those catching early flights or trains.
Rooms
8.0
The rooms smelled like smoke but were spacious and comfortable, which is excellent for my room type, especially in Japan.
Service
9.0
The staff was wonderful and highly deserving of commendation. Services like room service, dry cleaning, housekeeping, and laundry were all excellent.
Location
9.0
The hotel's location was excellent, with easy access to Fukuoka, Hakata station, Canal City, and Nakasu street. While not in the more exciting Tenjin area, it was just a 10-minute walk away.
Dining
7.0
The dining experience was mixed. The dining options were very good with many tasty choices, but the breakfast service started too late for early travelers.
Facilities
Great location
Limited dining
Paul
United Kingdom,
September
2023
7.8/10
The hotel offers spacious and well-designed rooms, with an unpleasant smoking smell still lingering. The bathroom is clean and the toiletries are excellent, plus there's a great coffee maker. The service is top-notch, with very helpful and attentive staff assisting with various needs. The location is convenient, with numerous dining options nearby and attractions like Canal City shopping mall within easy reach. The dining experience offers a variety of Japanese and Western choices, although the dining start time may not suit early travelers. Overall, the facilities are well-maintained and contribute to a comfortable stay, despite the smoking smell in the rooms.
Rooms
7.0
The rooms are still full of a smoking smell, but they are spacious and well-designed. The bathroom is clean and equipped with excellent toiletries, and there's a great coffee maker.
Service
9.0
The service is very helpful, with attentive staff always ready to assist guests with any inquiries or arrangements. They were proactive in providing information and booking services, enhancing the overall stay.
Location
8.0
The hotel's location is very convenient, close to Canal City and Nakasu Street, offering easy access to dining options and shopping at Canal City shopping mall. The staff are friendly and helpful in recommending local attractions and making reservations.
Dining
7.0
The dining options are good with a mix of Japanese and Western choices, although the dining experience might not appeal to those needing an early start. The grilled salmon is a recommended dish.
Facilities
The hotel's facilities are well-maintained, with various in-house amenities ensuring a comfortable stay for guests. However, the smoking smell in the rooms may be a drawback for some visitors.